This Privacy Policy describes how Kametc and its affiliates (collectively “Kametc, we, our, us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://kametc.com/ (referred to as “Platform”). Please note that you may be able to browse certain sections of the platform without registering with us. We do not offer any service under this platform outside India, and your personal data will primarily be stored and processed in India. By visiting this platform, providing your information or availing any service offered on the platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
1. Collection
We collect your personal data when you use our platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:
- Name, date of birth, address, telephone/mobile number, email ID
- Proof of identity or address
Sensitive personal data (with your consent), such as:
- Bank account/credit/debit card or other payment information
- Biometric data (e.g., facial features), if you opt-in to such features
You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.
We may track your behaviour, preferences, and other information you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.
We also collect data related to your transactions on our Platform and those of third-party business partners. You will be governed by their privacy policies when they collect data directly from you. We are not responsible for third-party practices.
Warning: If you receive an email or call from someone claiming to be from Kametc and asking for sensitive information like banking PINs or passwords, do not share such information. Report it immediately to appropriate authorities.
2. Usage
We use your personal data to:
- Provide services requested by you
- Assist sellers/business partners in order fulfilment
- Enhance user experience
- Troubleshoot problems and resolve disputes
- Inform you about offers, products, services, and updates
- Prevent fraud, enforce our terms, and for legal compliance
- Conduct marketing research and surveys
You may opt out of marketing uses at any time. Note: Denying permissions may affect access to certain services.
3. Sharing
We may share your personal data with:
- Internal group entities and affiliates
- Sellers, business partners, and third-party service providers (e.g., logistics, payments, reward programs)
- Government or law enforcement agencies as required by law
- Others if necessary to protect our legal rights or user safety
These parties may contact you for purposes outlined in this Policy, unless you opt out.
4. Security Precautions
We follow reasonable security practices to protect your personal data. Information stored on our servers is safeguarded, and we employ secure access methods. However, transmission over the internet is never 100% secure.
You are responsible for maintaining confidentiality of your login credentials.
5. Data Deletion and Retention
You can delete your account from your profile/settings. Alternatively, contact us via the details below. Account deletion may be delayed if services or claims are still pending.
We retain your data only as long as needed for business or legal purposes. Some anonymised data may be retained for analytics and research.
6.Your Rights
You may access, rectify, or update your personal data through your account on the Platform.
7. Consent
By using our Platform or providing your information, you consent to the collection, usage, storage, and sharing of your data per this Privacy Policy.
If providing personal data of others, you confirm you have their permission.
You may withdraw your consent by writing to our Grievance Officer at the contact provided below with the subject “Withdrawal of consent for processing personal data.”
Please note:
Withdrawal of consent is not retrospective.
Certain services may be restricted following withdrawal.
8. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be notified in a manner consistent with applicable laws.
Grievance Officer
Name: ABDUL MUJEEB
Email: mujeeb@kametc.com
Phone: +966 5374666444
Address: P.O.Box.435, Turaif 91411, Kingdom of Saudi Arabia.